The Remote Payroll Entry (RPE) system provides access to online submission and retrieval of payroll information. This system is accessed by the association's member company management and senior staff.
Add or Modify Timesheets
Authorize timesheets for final submission into the payroll.
Export timesheet information for adhoc reporting or import into external systems.
Custom made reports including Payroll Authorization History.
Administration of user data.
Technical Support is a service provided by Spot Solutions to assist in providing remedy and problem resolution relating to the use of the Remote Payroll Entry (RPE) Systems.
Spot Solutions personnel are dedicated in providing reasonable levels of technical support and problem tracking within an acceptable response time to the user community.
Registered and authorized users of the Remote Payroll Entry System. Some issues may require that the support personnel verify the identity of the user.
- Be sure that you are an authorized user of the system. - Read the FAQ. - Be sure that you are using supported and compliant software and hardware. - Read the system resources and manuals provided.
BCMEA/WEBC I.S. Support personnel will work with all parties involved to arrive at a resolution that is satisfactory to the user.
Monday to Friday between 9 am and 5 pm.
During regular business hours, our response time is 1 hour.
Depending on the complexity of the issue, resolution times may vary. Most issues are expected to be resolved immediately while some others may take up to few hours or days to resolve.
Please send email to support@spotsolutions.com
To contact us directly for help on how to use the system please call the Help Line at 604.551.4640
You can use the Web Feedback Form to submit your questions, comments, or feedback.